FAQs

  • What is an accelerometer?

    An accelerometer measures acceleration of a moving or vibrating object. In research context, it can objectively measure human behaviour. In the healthcare setting it can accurately report everyday living and lifestyle metrics such as physical activity, sedentary behaviours, sleep patterns and changes in behaviour.

  • Why is objective lifestyle data valuable?

    Lifestyle is the most common factor in the prevention, treatment and management of many non-communicable disease conditions. Accurately understanding the patterns of our activity, sleep, work and leisure is central to making changes for the better.

  • What does the Activinsights Band record?

    It measures movement and provides lifestyle analysis based on scientifically validated algorithms to give objective behaviour data around your physical activity and sleep. The Activinsights Band detects up to 10 basic activities with estimates of steps, movement and energy expenditure.

  • What hours of phone support do you offer?

    8am-5pm UK time

    However, we are incredibly flexible in this nature and happy to take calls outside of these hours, if arranged in advance. We are renowned for our direct, personal communications in a timely responsive manner throughout studies and similarly try to respond to emails within 48 hours which proves invaluable for our customers.

  • What is the difference between the Activinsights Band & GENEActiv?

    The Activinsights Band is designed for healthcare professionals looking for a quick and easy device to deploy to participants to gain objective lifestyle information as part of screening or behaviour change programme.

    GENEActiv is designed for academic researchers who would like to gain high frequency, raw data to further their understanding about the influence of lifestyle in field.

  • Is the Activinsights Band waterproof?

    Yes, it is fully waterproof and robust, so you can for example, swim or shower with the device on. There should be no reason at all to remove the device for the entire measurement period. The only exceptions are if you enter a sauna or have a medical scan.

  • What is the Activinsights Band software?

    The Activinsights Band software is included free of charge with the purchase of the Activinsights Band. There is no licence fee and it gives access to an unlimited number of lifestyle reports for 1 year. The software allows you to quickly set up devices, upload data and generate lifestyle reports.

  • Can the Activinsights Band be worn by children & the elderly respectively?

    Yes, the Activinsights Band is for everybody.

  • What PC specifications are required for using the Activinsights Band?

    The minimum specification for the PC is Windows 7, 64 bit.

  • What is the battery life and duration of Activinsights Band?

    The Activinsights Band has a 1-year battery life, with no charging required. The data need to be uploaded every week.

  • How long does it take to set up and download data?

    Deploying the Activinsights Band and uploading the data takes no more than 2 minutes respectively.

  • Is there a problem with the Bluetooth connection?

    If there is a problem with the Bluetooth the symbol will be a ‘grey’ colour when opening the software. When the Bluetooth symbol is blue this means that the device is ready to connect. It will change from blue, to grey and then green once the software has found the Activinsights Band.

    If your PC has existing Bluetooth capacity you do not need a dongle. Using it may stop the system from working.

  • What if the data will not upload?

    If you are experiencing difficulties uploading data or making the device connect to the PC then please contact us and send us a support file from the ‘settings’ tab of the software.

  • How should I clean the Activinsights Band?

    Hot water and sponge, or antibacterial wipe. It is not suggested to spray perfumes or use lotions directly on the Activinsights Band.

  • How should I store the Activinsights Band?

    When not in use, keep the device in the Activinsights box packaging in a dry and safe location.

  • How do I renew the Activinsights Band and data services after 1 year?

    Please contact us for a range of cost-effective renewal options.