The software will not install fully onto Windows 10

The software will not install fully onto Windows 10

  • Download latest version of software and drivers from website, save to desktop.
  • Extract the folders to desktop
  • Install software
  • Connect cradle
  • Insert device into cradle
  • Navigate to drivers folder
  • Double left click install.bat
  • If device does not appear in software, drivers have not installed correctly
  • Open device manager
  • Find GENEActiv device, should be listed as Geneactiv_01
  • Right click device and select update drivers
  • Point the installation dialog to the drivers folder on the desktop
  • Drivers should install
  • Device manager should now list GENEActiv V1.1
  • Device should appear in software