Is there a problem with the Bluetooth connection?

Is there a problem with the Bluetooth connection?

If there is a problem with the Bluetooth the symbol will be a ‘grey’ colour when opening the software. When the Bluetooth symbol is blue this means that the device is ready to connect. It will change from blue, to grey and then green once the software has found the Activinsights Band.

If your PC has existing Bluetooth capacity you do not need a dongle. Using it may stop the system from working.